Frequently Asked Questions

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Find answer to the questions we get asked the most

Find answer to the questions we get asked the most

Below we aim to provide an answer for every question you have about our service, however if you’d like to talk to us about any of the below or your question isn’t answered, please don’t hesitate to get in touch with us.

We are registered with The Property Ombudsman (TPO), which means that we follow their approved code of Trading Standards. We are also a member of the National Association of Property Buyers (NAPB) and the Federation of Small Businesses (FSB). We are listed with the Information Commissioner’s Office (ICO). Check our home page where we display the logos of the regulated bodies with whom we are registered.

We open from 09:00-18:00 from Mon-Sat. If there is a long hold or you are contacting us out of office hours, you can also send us a “contact us” message or fill our enquiry form via our website.

Yes. Our head office address is on our website. Additionally, we have satellite branches all over the country. Usually, people prefer to visit them. It is always helpful to have a face-to-face meeting.

Our purchasing process requires just 3 simple steps:

Get in touch:
Fill out our online form or call us to receive a Free Cash Estimate within 24 hours!

Agree An offer
After agreeing on a price, we will settle on a completion date to suit you;  this can take as little as 7-28 days.

Receive your Cash!
Sit back and relax! As your sale completes, you will get cash in your bank on very the same day.

Our friendly team will ask for basic details about your property. For example, the address, its condition, how long you have owned the property, your reasons for selling, etc. After acquiring this information, we will make you our offer within 24 hours.

We are a regulated property buying company and have helped hundreds of customers. With estate agents it can take from 6 to 9 months to sell a property, but with us you can sell in as little as 7-28 days. Kindly visit our “how it works” page, and check our Comparison Table, which will demonstrate how much time, effort, and money can be saved if you opt for us.

We send you an acknowledgement email and text message on your mobile acknowledging that we have received your inquiry. After, if we need any more details, one of our team members will call. Then we will give you our offer within 24 hours.

Selling a house typically involves arranging viewings, tidying rooms, decorating and mending your property to increase its selling prowess. We eliminate this hassle by buying your property regardless of its condition. Moreover, there is no property chain to worry about, and we buy direct, eradicating the uncertainty of waiting around for offers.

Estate agents can only attract a local buyers. Although we are cash buyers, with groups of investors, we are not dependant on the local market. We retain local and online (virtual) sellers. A better sale distribution network makes sales fast and efficient.

Our valuation team has access to current information on the property market as well as top of the range specialist software. We consider the area, occupancy, and current property state. We base our provisional offer on this information.

No, our valuation is around 80-90% of the market price. Being cash buyers, we complete the transaction sooner, which will save you from the costs of estate agent and solicitor fees, mortgage and other utilities payments. A detailed price comparison is available with our Comparison Table on the “how it works” page of our website.

We buy almost all types of properties, including businesses. We will consider the following properties:

  • Residential (Detached, Semi-Detached, Terraced House, Bungalow, Flats, Maisonette Flat, Cottage, Mansion)
  • Commercial (Shop, Showroom, Store, Barn and Businesses)
  • Semi-commercial (combined with residential)
  • Lease hold
  • Land
  • Ex-council

We cover the whole of the UK. England, Wales, Scotland and Northern Ireland.

We intend to buy your property ourselves. We also have the backing of a group of investors. We work with local estate agents, online virtual sellers (such as Zoopla and RightMove), and groups of investors based in the UK and internationally.

Generally, our buying process is smooth and efficient. Once a price is agreed the process takes 7-28 days depending on individual property circumstances and the price agreed.

You will have money in your account on the day of completion.

We do not charge fees to our customers. We are always happy to give you a no obligation, no cost offer on your property. You do not have to pay estate agent, solicitor or surveyor fees. You will only be liable to pay your 50% of the legal fee if you use your own solicitor. Choose our recommended legal team (Panel Solicitors) and there will be no fees.

Yes, but you have to pay 50% of your own solicitor fees. If you use our recommended solicitors there will be no fees.

No. We offer a discreet and confidential service and the only people who need to know are the stakeholders of the property.

Yes, a fast sale to us will raise instant cash and prevent your arrears accumulating into a potentially unmanageable situation that could lead to bankruptcy or repossession. It is a simple way to end your property concerns, a stress-free means to get your finances back in order.

No. We cannot assist you in that case. We do not work on multi-selling rights, but only on sole selling rights. If you have your property with an estate agent or any other sales medium, you must end the agreement with them before starting the process with us.

No. We can consider a property with tenants. Sometimes we prefer to continue to rent with existing tenants. Please call us to discuss your circumstances.

Yes. Inheriting a property from a relative can be complex and upsetting. It can lead to problems on the upkeep of the property, which may not be local to your main residence. We can buy this property so that you no longer need to worry about paying the bills and maintenance costs. If the property has not yet been handed to you through probate, we can appoint a specialist solicitor to ensure the process is handled quickly.

That is not a problem – just let us know what you would like to do and we will work the sale around your moving plans; it can take days, weeks or months.

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